eBay U.S. Global Shipping Program: Buyer And Seller Beware
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"RACISM" is NOT the main point of this video. Listen to the video very carefully and understand what is being said about Trade, Relations, Current Issues. If you know that what I say in this video is 100% false then please provide me with the proof so I can understand what is going on here, if not then think about what is being said, the possibility of it being true if even a little bit and why it is being said. Any reverences to the topic of Racism is based upon current problems of TPP (trade agreement between the US, Australia, New Zealand, and Japan in which Japan is reluctant to join causing frustration with the US government) , issues with importing, fluctuation with the dollar vs yen etc. The comment of "Possible Racism" was brought up by another Youtuber and due to my experiences of living in Japan as a foreigner for the last 10 years experiencing these things first hand it is NOT a far fetched idea. All of this being said, keep in mind that racism is NOT THE MAIN PURPOSE OF THE VIDEO and DO NOT DWELL ON THIS POINT, PLEASE. The purpose of this video is to illustrate how PBI is taking the goods you ship with care and removing all of the padding you put in the package to make it lighter, they then will crush the box intentionally, put a sticker saying STAT 37 CRUSHED on it before it leaves the country then when you receive your broken goods they accept NO responsibility for the contents, PBI will NOT give you a refund, Ebay will force you to take it up with the seller and sit back to watch you fight it out. This is the point. *******This is a video that is SPECIFIC ONLY TO THE U.S. eBay Global Partnership***** Program. This is NOT regarding any other eBay shipping outside of the U.S., Only the U.S. here. I wanted to make after having a roller coaster of a painful ride that still has yet to end with eBay. In this video I want to let both sellers in the U.S. or buyers from other countries who buy something on the U.S. eBay auctions to know about the hidden shipping dangers and unknown happenings within eBays & PBI Pitney Bowes Shipping Global Shipping Partnership Program ( In this case it is with products coming to Japan but I would not put it past other people from other countries experiencing the same things) If you look at some of the sellers negative feedback, if there is anything related to improper shipping, you might want to think twice about it being the sellers fault or eBays fault. Here is a copy, word for word which the last customer service rep sent me regarding my current open case. See for yourself what you are dealing with when it comes to big companies like eBay: ****Message From eBay Customer Service Rep, Cut and pasted here word for word***** Hello Luke, I know you are upset and understandably so. I know you feel this case has been decided incorrectly and you have been corresponding with us for quite some time over this case. I can see that you received a damaged product that can be the most disheartening thing to happen. You have pieced together that it is happening when your item is shipped with PBI which is our Global Shipping Program partner. So when a seller decides to ship internationally they are given the option to opt in to the Global Shipping Program. They pay for domestic shipping within the Unitied States and they have to send the item to Kentucky. From there Pitney and Bowes sends the item on to the proper country, they do repackage and do inspections to make sure all is well. Which would explain why two of your items came with identical packaging but the sellers were from opposite ends of the United States. They both selected to ship with the Global Shipping Program. My best suggestion is if you are not having luck receiving packages in great shape is to find listings that do not offer this and actually ship directly to your country themselves and see if that offers better luck. ********END******** After reading this, decide for yourself if you would like to be a part of the Global Shipping Partnership Program on eBay in the U.S. or if you would like to be a buyer from someone who uses the program. The key thing to remember here is that none of what is mentioned above is told to either the seller nor ESPECIALLY the buyer when they purchase something off of the U.S. eBay site. I had no idea until now and its not the greatest feeling finding out this way.
Comments
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How convenient too that the #1 search result for "duty calculator" when trying to find out what I'd actually pay for an item I purchase from Japan to US demands payment for each use of the calculator and the website is owned by .... you guessed it... Pitney Bowes Global Trade Solutions.
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The scary part is that this also happens with domestic shipping as well.
I just sent a Lenovo laptop and in the course of shipping it was split open, power supply removed, put back in the box and then the thing was crushed before it arrived to the buyer.
As a seller I have no idea what in the heck to do here, this mess is just frustrating as I do not want to bone the customer, nor do I want to take a loss as it is part of my business that is just starting out.
I would love to know what in the heck is at the core of this problem.
*Note I am in Ohio and even local shipments get damaged from USPS with an alarming frequency so I can only assume it is tied to something going on at the sorting facility. -
Unless it's a china wholesaler it's probably not the seller's fault.
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I bought something from the UK and after 7 days I still can't track my package, it looks like it was never scanned. Worst service ever, and you also pay more for it!! This is the last time that I will fall for this!
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Very enlightening video.Thank you for posting.
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thank you for this video. been selling for 13 years on ebay and will not be using the global shipping program. I have always shipped my packages internationally directly and will continue to do so. Thank you.
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In My Opinion and being an active international seller you must understand that some of this international shipping companies do work in conjunction with Home Land Security and the US Post Office for our own protection.
They are required by Law to open and unpack every single item leaving the US Territory. Why? very simple, thousands of criminals transgressing the laws will ship e.g. Money, Guns, drugs (legal & Illegal) export forbidden technologies etc, etc to criminals and malcontents around the world. K. & T. They do not know that, you are sending perhaps innocent Mike-mouse figures, or you declare that you are sending a bunch of Bibles when in reality you are sending 10 small boxes of "Excedrin" an methamphetamine that is used in foreign countries to manufacture deadly drugs and sent back to the USA. BTW. In Thailand if you arrive with a bottle of Excedrin and you are found guilty you just kiss your ass GOOD BYE. You just earned THE DEAD PENALTY (Drug Trafficker.)
So any item will be open at the center in Kentucky or Tampa (the largest one) and totally examined and reviewed by "CUSTOMS" working for HLS and yes, SORRYYYYY lousy re-packaging.
So God Bless America it is for our own good, and stop complaining like a little girl. -
Congratulations buddy, you are now a social engineering hacker.
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Luke, I really think you should compile this information and send it to a large law firm in the United States. I had to pay $400 in customs and fees to Pitney and Bowes but when I received the item it was declared as being under $1000 AUD which constitutes no payment being made to Customs in my country.
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I refuse to use the GSP. I have heard too much bad about it.
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Wow, I just sold to someone in Canada, had no idea they even lived in Canada, got an address to Kentucky with a reference number, then found out. Now I am worried. I don't remember enrolling in the program, either.
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Cheap and nasty eBay global shipping service resulted in my overseas parcel being delivered to wrong address TWICE, and getting stolen TWICE as result! Then because the cheap service requires no signature on delivery, eBay dodges the responsibility, and leaves you high and dry, claiming that as far as they are concerned, the parcel was delivered somewhere , and they cannot care less after that! I did not get my parcels, and eBay refuses to open a case because the tracking number says the item was delivered! I hate this dodgy service, they will not support you, they shamelessly claim they do, but they don’t.
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People use GSP...because they think international shipping is complicated when its simple nowadays. You print EVERYTHING online. You don't need to get a customs form or stand in line ever at a post office. It's as simple as printing any other postage.
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It seems Ebay UK is following the same procedure and uses PBI for Global shipping. I received an item from UK and the package was really awful, with the box filled with old news paper sheets and the item (a grunding Satellit radio 700) throw in like a piece of garbage, even more, the carton box was finally wrapped in a black garbage plastic box. The radio was slightly damaged and eventually after I raised a case in Paypal I was refunded in full and could keep the radio.
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It's being shipped 'all over' because both USPS and the other shipper use 'hub and spoke' shipping. It is widely used and nothing unusual. It looks weird but is actually the cheapest form of delivery, if not always the fastest.
The name is the Global Shipping Program and is run by Pitney Bowes for eBay.
Did you open a Significantly Not As Described Dispute?
The first step is a suggestion to Contact the Seller.
If you don't get a useful response you escalate to a Claim.
Immediately. Don't get bogged down.
Now - the seller is required to send you a Return Shipping Label. Since you are in Japan, he can't. Either you ship on your own dime or the seller sends you money and you use that to return the package.
Now.
The reason they are repackaging is because the Seller did not adequately describe the product and its origin.
You paid Japanese duty and sales taxes (plus a small service fee). The check is to see that the duty is correctly assessed.
Do you really believe that the thousands upon thousands of items that pass through the Erlanger KY plant are opened and repackaged?
The minimum wage in KY is $9.85 an hour. Repackaging would be expensive just in labor alone. The only reason to do it would be inadequate information from the seller about what is in the package.
BTW, when you make a SNAD complaint, if you immediately tell the robots who handle these that this is a GSP shipment, the program will leave out the seller and PB will refund you, without asking for a return.
Your mistake was getting the minimum wage clerks with no authority involved.
The GSP is a terrible program which was put into place because eBay's US sales had flatlined and they wanted to encourage the notoriously provincial and xenophobic US sellers to venture beyond the lower 48 . Yes, many US sellers will not sell to AK or Hawai'i. And forget about Puerto Rico!
It has worked well enough for eBay that it has been extended to the UK, where sellers were even unwilling to ship to Europe.
It is a Seller Protection Program and offers nothing to the honest buyer.
The dishonest buyer may notice there is an easy way to get free stuff without hurting the seller at all. -
GPS is a mess and a trap .........Expensive, shipping delay x 2 (arguing customs procedure in UE !!! or checking the policy respect ,,), no possibility of claim, even bought thru Paypal ....... GPS is a cheating devised by eBay......I don't buy anymore at vendors who use it.
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How do you know that the Japanese postal employees did not crush your packages, intentionally, since they are obviously going to a white man "foreign devil"? Are you a competitor of the zaibatsu that they don't want around?
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I doubt the type of people who work at a shipping center are so politically active to have a understanding of what is happening with international trade between US and Japan
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If an item on ebay states "free economy shipping from china" then that means shipping is free and they don't use global shipping program? How will I know if they use GSP?
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How do you know if your item will be shipped with global shipping program on ebay? Does it say at checkout or in the item listing or what? And does it show me the shipping and import/customs charges before I pay at checkout? Because I cannot afford expensive shipping charges and import/customs charges.
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