Impact Sourcing A Bold New Model for BPO Hiring in a Global Economy

1. Effect Sourcing: A Bold New Model for BPO Hiring in a Global Economy Michael DeSalles, Principal Analyst Frost & Sullivan Sarah Troup, Assoc. Chief, Rockefeller Foundation Rene Yoakum, General Mgr. Worldwide Consumer Support, Microsoft, Mark Pfeiffer, Executive VP, Global Mgmt Team, Teleperformance Group Information and Communications Technology 3/26/2015 © 2015 Frost & Sullivan. All rights saved. This record contains very private data and is the sole property of Frost & Sullivan. No piece of it might be circled, cited, replicated or generally duplicated without the composed regard of Frost & Sullivan. 2. 2 Register for this Webcast 2 Live Webcast Thursday, March 26, 2015 11:00am EDT/3:00 pm GMT https://www.brighttalk.com/webcast/5567/148271 Or www.frost.com/stomach muscle 3. 3 Facilitator Industry Expertise Experience covers a wide scope of parts, utilizing working associations with driving BPO Senior Executives: - Customer consideration outsourcing - Skills based directing - BPO Near shore arrangement - Home based operators - Agent on-sheets and preparing improvement Michael DeSalles Principal Analyst, Customer Care Frost & Sullivan Follow me on: @MDeSalles 4. 4 Impact Sourcing Panel Sarah Troup, Associate Director Rockefeller Foundation Rene Yoakum, General Manager Global Consumer Support Microsoft Mark Pfeiffer, Executive VP – Global Mgmt. Group Teleperformance 5. 5 • Digital Jobs Africa • Impact Sourcing • The Business Case for Impact Sourcing • Impact Sourcing in Practice • The Rockefeller Foundation's Role in Catalyzing Impact Sourcing Agenda 6. 6 https://twitter.com/FS_ITVision Follow Frost & Sullivan on Facebook, LinkedIn, SlideShare, and Twitter http://www.facebook.com/FrostandSullivan https://www.linkedin.com/bunches/Future-Growth-Opportunities-in-ICT-4876870 http://www.slideshare.net/FrostandSullivan 7. 7 For Additional Information Clarissa Castaneda Corporate Communications Information & Communication Technologies (210) 477-8481 Clarissa.castaneda@frost.com Craig Hays Sales Manager Information & Communication Technologies (210) 247-2460 chays@frost.com General Inquires North America: 1 877 GoFrost (463-7678) myfrost@frost.com Latin America: +54 11 4777 1550 Europe: +44 (0)20 7343 8383 Asia Pacific: +65 68900999 Africa: +27 21 680 3260 Israel: +972-9-9502888 Middle East & North Africa: +971.4.4331.893 South Asia: +91 (0)