Philippines BPO- $55 BILLIONS by 2020

1992 - Frank Holz, under the Accenture group, created the first contact center in the Philippines 1995 - The Philippine Congress passed the Special Economic Zone Act, lowering area requirements for development and offering tax incentives to attract more foreign investors 1997 - Sykes Asia set up shop and becomes the first multinational BPO company in the Philippines 1999 - Jim Franke and Derek Holley found eTelecare, more popularly known as the first call center in the country 2000 - The BPO industry accounted for 0.075% of the country’s GDP 2001 - PeopleSupport, a US-Based outsourcing center, restructured their business, and moved their operations to the Philippines, providing 8,400 jobs 2003 - The Convergys Corp. opened up two call centres in the Philippines. The Philippines, along with India, was chosen by then president of the company, Jack Freker, as part of the company’s global expansion and revenue generation plan 2005 - The Philippines gained 3% of the global BPO market, which accounted for 2.4% of the country’s GDP 2006 - ePLDT Ventus was at the forefront of the local BPO landscape •This improved the Philippine domestic economy by 5.4% •11,000 people were employed across North America, Europe, and Asia 2010 - The Philippines was declared the world’s BPO capital! •525,000 employees in call centres •$8.9 Billion in revenue generated •Revenues are expected to soar with a five-year compounded annual growth rate (CAGR) of 38% •The country continues to become an attractive location for foreign investor 2011 – The BPO industry becomes one of the biggest and fastest growing job providers in the private sector •$11B revenue generated and 638,000 Filipinos employed •Revenue comprised 4.9% of country’s total GDP 2012 - The BPO industry grows even further •BPO industry grew by 46% annually since 2006 •Revenue comprised 5.4% of the country’s total GDP 2013 - Revenue generated climbs up further to $15.5B and 900,000 Filipinos are employed full time 2016 - BPO industry is projected to generate 1.3M new jobs, with 17% annual growth